Frequently asked questions about Live Audio.
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Account and billing
To cancel a subscription go here https://logistimatics.com/my-account/. After you go to the my-account page, click on the My Subscription option. That will take you to a page that displays all the subscriptions you have. If you have multiple subscriptions, click on … Continue Reading
You can update your payment method for your account by going to https://logistimatics.com/my-account/payment-methods/ You can keep multiple cards on file for your payment methods. You can also choose to have one card be your default payment method. Finally, you can … Continue Reading
You cannot change your tracker’s subscription billing date once it is activated. Your tracker’s subscription billing date is set on the day you activate your device. The subscription will then charge the card you paid with every 30 days until … Continue Reading
To change your password for both the tracking app and to manage your account, go to logistimatics.com/my-account
You can purchase additional hours of audio for $3/ hour. Hours of audio purchased this way do not expire and are shared among all trackers on your account. Once purchased, they should be available for use immediately. If you’re having … Continue Reading
Log into your Logistimatics account: https://logistimatics.com/my-account/ Look under the section “Inactive trackers”. Find the tracker you want to reactivate and choose which subscription option you are want, and select “Activate”. Select “Proceed to checkout” on the next page (make sure … Continue Reading
In order to change the ownership of a tracker, we need consent from both parties. Have the original owner send an email to firstname.lastname@example.org with the following information: Tracker serial number (e.g. 00000-01234) Words to the effect of “I authorize … Continue Reading