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Knowledge Base > Account and billing

Account and billing

Shipping Options

General UPS Shipping – cutoff time is 1pm EST, Monday – Friday. Orders placed after 1pm EST will be shipped the next business day. Free shipping – Orders will ship the next business day. USPS First Class Mail (for single-item … Continue Reading

Trouble Activating

If you are having trouble activating your tracker then check this list of information and links regarding activation troubleshooting.   Purchased directly from Logistimatics.com When you purchase a tracker directly from Logistimatics.com, an account is created for you with the … Continue Reading

Live Audio FAQs

How do I cancel my subscription?

Canceling Monthly and Prepaid Subscriptions Log in to your account on the My-Account page. Once you are logged in, click on Subscriptions. On the next page all subscriptions are listed if there are multiple. Select view on the subscription you … Continue Reading

Can I combine multiple tracking bills into one?

If you purchased multiple trackers at different dates, each tracker will have a different subscription renewal date. We are able to adjust your account so that all of your trackers are billed on the same date. We are unable to … Continue Reading

How do I download an invoice for my orders?

To download an invoice for any of your orders, including the orders associated with your subscription, you would go to your Account Orders Page. Once on the Orders page, you will find all of your historical orders listed under your … Continue Reading

How do I change my username?

When you sign up for an account with Logistimatics, either by purchasing a tracker or a subscription from the Logistimatics website, you will select a username that will be associated with your account. You cannot change the username for an … Continue Reading

How do I update my payment method?

You can update the payment method(s) for your account and subscription(s) by going to the Payment Methods section found under your My-Account page. You can keep multiple cards on file for your payment methods as options or backups. You can … Continue Reading

Can I change my subscription billing date?

You cannot change your tracker’s subscription billing date once it is activated. Your tracker’s subscription billing date is set on the day you activate your device. The subscription will then charge the card you paid with every 30 days until … Continue Reading

How do I change my password?

To change your password for both the tracking app and to manage your account, go to Account Details

I ran out of audio minutes. How can I add more?

You can purchase additional hours of audio here. Hours of audio purchased this way do not expire and are shared among all trackers on your account. Once purchased, audio time will be available for use immediately. If you’re having problems … Continue Reading

My subscription is cancelled. How can I reactivate?

Log into your Logistimatics account: https://logistimatics.com/my-account/ Look under the section “Inactive trackers”. Find the tracker you want to reactivate and choose which subscription option you are want, and select “Activate”. Select “Proceed to checkout” on the next page (make sure … Continue Reading

Monthly Service Options

All of our trackers require a subscription. This amount includes all the cellular data and SMS fees for the tracker and also pays for the servers needed to store and process tracker data. If you have just purchased a tracker, … Continue Reading

How do I change ownership of tracker?

In order to change the ownership of a tracker, between one existing Logistimatics account to another existing tracking account, Customer Support will need consent from both parties. The current account owner must first relinquish ownership by sending an email to … Continue Reading

How do I return my device?

All products include a 30-day return policy beginning from the order date. All returned hardware must be in good condition and include the original packaging. Products returned without original packaging are subject to a 10% restocking fee. We will refund … Continue Reading

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