Getting your tracker set up and running, with speed and simplicity in mind.
Powering Your Device
The Car Charger Tracker will receive its power directly from the vehicle when plugged into the 12V outlet. Once placed and the vehicle is powered on, the device will start to receive the current and begin tracking. Note that the device will often only track consistently when the vehicle is powered on.
Downloading the App
- Download the “Logistimatics” app:
- Tap install. You may need to enter your Google Play or Apple ID password to download the app. If you have not installed an app before, you will be asked by Google or Apple to enter your credit card information.
- Once installed, open the app and login with the same email and password you used when purchasing the device.
When the device begins to receive power after plugging it in, allow it a few minutes to find that initial signal to report your location.
The tracker can report its position two ways: a precise GPS location and an approximate location based on nearby cell towers.
An approximate location would be issued if the device isn’t able to get a clear signal to report, isn’t receiving power, or has been stationary for a period of time. The device would report its location based on nearby cell tower positions, these positions are indicated by a white pin and a large blue circle showing the approximate location. If the device cannot get a clear signal for a standard GPS report because it is in a garage, for instance, it would often issue a cell fix as a result.
What Reporting Looks Like
By default, the Car Charger Tracker will report every 30 seconds.
These reporting modes can be changed by going to the Commands tab at the bottom of the screen and selecting New.
A. 24hr tracking at 30 second reporting
B. 30 second reporting
C. Cell fix
Car Charger Tracker stopped tracking
Either the tracker is not receiving power or it may have moved into an area of limited 3G or 2G cell coverage. The Car Charger Tracker runs on both 3G, and 2G networks depending on availability in the area. Running on those bands allows the device to use less power but still issue an accurate report.
In the coverage map, areas listed as “Partner” coverage would not be supported by the device. The device would likely not report reliably in those areas.
Car Charger Tracker is not showing its exact location
Oftentimes when the device is not reporting an accurate position, or is currently issuing a cell fix as shown below. It is due to the tracker not being able to access a clear signal to report. This can be remedied by bringing the device back into an area with strong coverage. The signal can sometimes wander on the map as well, particularly when stationary. This is normal for GPS trackers and the position will often resolve when it begins to move again and re-pick up the signal.