Developers Archives - Logistimatics

Which category best describes your request?

Specific Type*

Device Specific FAQs

Tracker Not Updating?

Subscription Options

Cancel Your Subscription

Change Tracker Ownership

Purchase Live Audio

Accessories / Chargers / Cases

Live Audio FAQs

First Step for Live Audio

Web / Mobile App

My Orders / Invoices

Product Returns Policy

Resetting the cell network connection that your tracker utilizes can correct a majority of cell-based tracking and live audio issues. This would apply only to devices that update every 30 seconds by default.

Trackers that may benefit from a network reset typically fall into these categories:

Not updating for an extended time
Traveling into/out of cell coverage and not updating
Live audio stopped connecting for extended time
Tried sending commands in the app and no response for extended time

Enter your account and tracker information below to submit a request for a network reset.

Name*

Title / Role

Organization / Company

Phone*

Email*

Your account email used to log in

Email*

Account email if existing customer

Tracker Serial Number(s)*

The serial number can be found on the Logistimatics sticker attached to your tracker or located on the tracker's box. You can also find the serial number in the Logistimatics App. (5-7 digits long. Separate multiple devices by comma)

Tracker Model*

IMEI #

Order #*

Platform

Your Message*

Message*

How many assets do you need to track?

(Approximate)

Tracker 1 serial #*

You can find the serial number(s) associated with your account in the Logistimatics App. You can request a network reset for up to 3 trackers.

Tracker 2 serial #

Tracker 3 serial #

The network reset must be performed from our side. Submitting this form will enter a support request to reset your tracker's connection as soon as possible.

Once your device has been reset by our team, then you will receive a notification via email. The network reset will only help the tracker meaningfully if the root issue can be solved by a network reset or is cell related.

You do not need to take any further action with your tracker's power or hardware to complete the reset.

We make it our priority to find the best tracking solution for your specific use case. Have questions? Need a quote? We are happy to consult with you.

Email

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How can we help?

Developers

Do you have an API to integrate tracking data?

How can we help?

Developers

Do you have an API to integrate tracking data?

Open a Support Ticket

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