In order to change the ownership of a tracker, we need consent from both parties.
- Have the original owner send an email to firstname.lastname@example.org with the following information:
- Tracker serial number (e.g. 00000-01234)
- Words to the effect of “I authorize New Owner to take control of this tracker”
- Whether you want the previous tracking history deleted
- Have the new owner send an email to email@example.com requesting ownership of the new tracker. Include the serial number in the email.
Transfers can happen within 15 minutes during normal business hours (9 am to 5 pm Eastern) once we have received permission from both parties. Please allow extra time for the transfer if outside of normal business hours.