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KB > How do I change ownership of tracker?

How do I change ownership of tracker?

In order to change the ownership of a tracker, we need consent from both parties.

  1. Have the original owner send an email to with the following information: **Email must come from original owner’s account email
    • Tracker serial number (e.g. 00000-01234)
    • Words to the effect of “I authorize New Owner to take control of this tracker”
    • Whether you want the previous tracking history deleted

Transfers can happen within 15 minutes during normal business hours (9 am to 5 pm Eastern) once we have received permission from both parties. Please allow extra time for the transfer if outside of normal business hours.