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KB > Micro 299 – Getting Started Instructions

Micro 299 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind.

Charging Your Device

Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging port.

Charging (solid red)

While charging, the red light will remain solid

Fully charged (blinking)

When fully charged these red light will blink

Downloading the App

  1. Download the “Logistimatics” app:
  2. Tap install. You may need to enter your Google Play or Apple ID password to download the app. If you have not installed an app before, you will be asked by Google or Apple to enter your credit card information.
  3. Once installed, open the app and login with the same email and password you used when purchasing the device.
Login Screen for App

Getting Started

When first turned on after charging, allow the tracker a few minutes to find a signal to report your location. You would want to ensure it can get a clear view of the sky for this first report if possible.

The tracker can report its position two ways: a precise GPS location and an approximate location based on nearby cell towers.

An approximate location would be issued if the device isn’t able to get a clear signal to report, isn’t receiving power, or has been stationary for a period of time. The device would report its location based on nearby cell tower positions, these positions are indicated by a white pin and a large blue circle showing the approximate location. If the device cannot get a clear signal for a standard GPS report because it is in a garage, for instance, it would often issue a cell fix as a result.

Troubleshooting

Micro 299 stopped tracking

This will often occur when the device is powered off, or it may have moved into an area with limited 2G cell coverage. You can view the coverage map below for reference.

View 2G coverage map.

In the coverage map, areas listed as “Partner” coverage would not be supported by the device. The device will not report in those areas.

Micro 299 is not showing its exact location

Oftentimes when the device is not reporting an accurate position, or is currently issuing a cell fix as shown below. It will be due to the tracker not being able to access a clear signal to report. This can be remedied by bringing the device back into an area with strong coverage. The signal can sometimes wander on the map as well, particularly when stationary. This is normal for GPS trackers and the position will often resolve when it begins to move again and re-pick up the signal.

Quick Start Instructions