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KB > Mobile 360 – Getting Started Instructions

Mobile 360 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind.

Charging Your Device

Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging port.

Fully Charged (flashing blue)

When first turned on (one blue bar)

When first turning this on, it will always register with one blue bar to indicate that it is on. This does not reflect the battery percentage.

Downloading the App

  1. Download the “Logistimatics” app:
  2. Tap install. You may need to enter your Google Play or Apple ID password to download the app. If you have not installed an app before, you will be asked by Google or Apple to enter your credit card information.
  3. Once installed, open the app and login with the same email and password you used when purchasing the device.
Login Screen for App

Getting Started

When first turned on after charging, allow the device a few minutes to find a signal to report your location. You would want to ensure it can get a clear view of the sky for this first report if possible.

The tracker can report its position two ways: a precise GPS location and an approximate location based on nearby cell towers.

An approximate location would be issued if the device isn’t able to get a clear signal to report, isn’t receiving power, or has been stationary for a period of time. The device would report its location based on nearby cell tower positions, these positions are indicated by a white pin and a large blue circle showing the approximate location. If the device cannot get a clear signal for a standard GPS report because it is in a garage, for instance, it would often issue a cell fix as a result.

What Reporting Looks Like

These reporting modes can be changed by going to the Commands tab on the larger tracking map page in the mobile app. After selecting View on a particular tracker, Commands would be listed at the bottom of that page. From Commands, you can select New to select a reporting frequency. Note that the command would not be received until the next time the device updates.

A. 20 second reporting

20 second tracking is useful for exact traces as a car travels

C. Cell fix

A cell fix gives only an approximate location when it cannot get a good view of the sky

Troubleshooting

Mobile 360 stopped tracking

Either the tracker is not receiving power or it may have moved into an area of limited 2G or 3G cell coverage. The Mobile 360 runs on both 3G, and 2G networks depending on availability in the area. Running on those bands allows the device to use less power but still issue an accurate report.

View 3G coverage map.

In the coverage map, areas in both light gray and dark gray will work.

Mobile 360 is not showing its exact location

Oftentimes when the device is not reporting an accurate position, or is currently issuing a cell fix as shown below. It is due to the tracker not being able to access a clear signal to report. This can be remedied by bringing the device back into an area with strong coverage. The signal can sometimes wander on the map as well, particularly when stationary. This is normal for GPS trackers, and the position will often resolve when it begins to move again and re-pick up the signal.

Quick Start Instructions & Datasheet

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