Opening a support ticket is the fastest way to get your issue resolved.
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Resetting the cell network connection that your tracker utilizes can correct a majority of cell-based tracking and live audio issues. This would apply only to devices that update every 30 seconds by default.
Trackers that may benefit from a network reset typically fall into these categories:
Enter your account and tracker information below to submit a request for a network reset.
The network reset must be performed from our side. Submitting this form will enter a support request to reset your tracker's connection as soon as possible.
Once your device has been reset by our team, then you will receive a notification via email. The network reset will only help the tracker meaningfully if the root issue can be solved by a network reset or is cell related.
You do not need to take any further action with your tracker's power or hardware to complete the reset.
Your ticket has been received.
A member of our team will be back in touch with you as soon as possible.