Getting your tracker set up and running, with speed and simplicity in mind.
Charging Your Device
Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging port.
Fully Charged (flashing blue)
When first turned on (one blue bar)
Downloading the App
- Download the “Logistimatics” app:
- Tap install. You may need to enter your Google Play or Apple ID password to download the app. If you have not installed an app before, you will be asked by Google or Apple to enter your credit card information.
- Once installed, open the app and login with the same email and password you used when purchasing the device.
When first turned on after charging, allow the device a few minutes to find a signal to report your location. You would want to ensure it can get a clear view of the sky for this first report if possible.
The tracker can report its position two ways: a precise GPS location and an approximate location based on nearby cell towers.
An approximate location would be issued if the device isn’t able to get a clear signal to report, isn’t receiving power, or has been stationary for a period of time. The device would report its location based on nearby cell tower positions, these positions are indicated by a white pin and a large blue circle showing the approximate location. If the device cannot get a clear signal for a standard GPS report because it is in a garage, for instance, it would often issue a cell fix as a result.
What Reporting Looks Like
These reporting modes can be changed by going to the Commands tab on the larger tracking map page in the mobile app. After selecting View on a particular tracker, Commands would be listed at the bottom of that page. From Commands, you can select New to select a reporting frequency. Note that the command would not be received until the next time the device updates.
A. 20 second reporting
C. Cell fix
Protect Plus stopped tracking
Either the tracker is not receiving power or it may have moved into an area of limited cell coverage. The Protect Plus runs on 4G networks but it is possible that signal is obstructed where the tracker is currently located.
Protect Plus is not showing its exact location
Oftentimes when the device is not reporting an accurate position, or is currently issuing a cell fix as shown below. It is due to the tracker not being able to access a clear signal to report. This can be remedied by bringing the device back into an area with strong coverage. The signal can sometimes wander on the map as well, particularly when stationary. This is normal for GPS trackers, and the position will often resolve when it begins to move again and re-pick up the signal.