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Trouble Activating

We are sorry you are having trouble activating your tracker. Check this list of solutions to see if any apply to you.

Device in Use

If you are receiving a message that says “Device in use”, please open a Support Ticket and we will be happy to assist you!

Wrong Tracker Number

If you are recieving the following error message:

This means you are entering an incorrect serial number. The serial number is the 10 digit number that starts with “00000”. You can find the number on a sticker either on your device or on the packaging box that the device came in. If you do not see this number anywhere, please contact customer support and we will be happy to assist you!

Barcode not Scanning

If you are using the barcode scanning feature on the app and it does not seem to be functioning try going to this link to activate instead.

Once there you can enter the serial number manually to activate and you should be able to proceed through the process.