How can we help?

KB > How do I return my device?

How do I return my device?

  • All products include a 30-day return policy beginning from the order date.
  • All returned hardware must be in good condition and include the original packaging. Products returned without original packaging are subject to a 10% restocking fee.
  • We will refund the purchase after we receive the device.
  • Tracking service fees cannot be refunded or prorated after 30 days.
  • To start a return, please submit an Orders / Shipping support ticket

If you have an active subscription associated with the device you are returning, it is your responsibility to cancel it.
To cancel your subscription, please go to:
https://logistimatics.com/my-account/subscriptions/
– Login with your email and password
– Press [View] button
– Press [Cancel] button

If you have any other questions then please submit an Orders / Shipping support ticket.