If you are not satisfied with you tracker for any reason, simply contact us within 30 days of your order date to start a return.

Product returns are easy

Our straightforward return policy makes it simple to return a tracker.


  • We we have a 30 day from day of order return policy.
  • All returned hardware must be in good condition and include the original packaging.
  • We will refund the device purchase after we receive the device. We recommend getting a tracking number to ensure that the return is successfully delivered.
  • Return shipping fees are paid by the customer and shipping fees are not refundable.
  • Tracking service fees cannot be refunded or prorated.

Canceling service is easy

You can stop service anytime, for any reason by going to “My Account” and clicking “Cancel” on your subscription.


  • Cancel service any time by going to “My Account”, selecting your subscription and clicking “Cancel” or by sending an email to support referencing your name and the tracker serial number.
  • Your subscription will auto-renew unless explicitly cancelled.
  • Tracking service fees cannot be refunded or prorated.

If you are having problems, we want to help! Please contact us and we will fix the problem.

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