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Knowledge Base

Protect Plus – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Charging Your Device Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging… Continue Reading

Power-Cycling Your Device

Why Do I Need to Power-Cycle? In the event of network errors or connectivity issues, it is often the best course of action to perform a power-cycle on your device. Power-cycling essentially resets both the hardware and software performance of your device, resulting in improved reporting, monitoring, and connectivity. Compatible Devices Mobile-200 Series (200 /… Continue Reading

Shipping Options

General UPS Shipping – cutoff time is 1pm EST, Monday – Friday. Orders placed after 1pm EST will be shipped the next business day. Free shipping – orders will ship the next business day. USPS First Class Mail (for single-item purchases) USPS Priority Mail (for multi-item purchases) Expedited shipping is offered through UPS UPS 2nd… Continue Reading

Does My Tracker Record Audio?

No audio is collected or recorded from any of the GPS devices that Logistimatics sells. Some Logistimatics GPS trackers have a Live Audio feature. Live Audio features audio that is live on a call just like a call to your cell phone. Logistimatics cannot recover live audio after it has occurred.   Have more questions… Continue Reading

Micro 431 — Getting Started Instructions

Getting your Micro 431 setup and running, with speed and simplicity in mind.   Charging Your Device Charge the tracker with the provided USB-C cable. If the tracker is on, you will see a blinking red LED light over the battery indicator while charging. If this is powered off before charging, it will power on… Continue Reading

Pocket Tracker – Getting Started Instructions

Getting your Pocket Tracker setup and running, with speed and simplicity in mind.   Charging Your Device Charge the tracker with the provided USB-C cable. If the tracker is on, you will see a blinking red LED light over the battery indicator while charging. If this is powered off before charging, it will power on… Continue Reading

Auto 424 – Getting Started Instructions

The Auto 424 is one of the most low-maintenance trackers available. Installation Your tracker is shipped ready-to-install into your car’s OBD2 port. This is typically in the driver area of the car, often under the steering wheel. After you plug your tracker into your car’s OBD2 port, allow a few minutes to find a signal… Continue Reading

Getting Started With The Auto 454

The Auto-454 is an optimal performance, low-maintenance 4G tracker. Installation Your tracker is shipped ready-to-install into your car’s OBD2 port. This is typically in the driver area of the car, often under the steering column. After you plug your tracker into your car’s OBD2 port, allow a few minutes to find a signal to report… Continue Reading

Asset 432 FAQ

Common questions about the Asset 432 functionality.

Asset 432 — Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Downloading the App Download the “Logistimatics” app: For Android from the Google Play Store For iPhone from the App Store For a web browser, go to gps.logistimatics.com Tap install. You may need to enter your Google Play or Apple ID password to… Continue Reading

Getting started with your new tracker (Read me first!) ⭐️

Step 1: Turn your tracker on Start by turning your tracker on. You can learn more about the nuances of the tracker you purchased by reviewing the tracker guide for your model. Step 2: Activate your tracker If you purchased your tracker from logistimatics.com, you can activate your tracker here. If you purchased your tracker… Continue Reading

Trouble Activating

If you are having trouble activating your tracker then check this list of information and links regarding activation troubleshooting.   Purchased directly from Logistimatics.com When you purchase a tracker directly from Logistimatics.com, an account is created for you with the email/password you give at the time of purchase. Once your tracker order processes at our… Continue Reading

Wired 300 — Wire In Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Wiring in your Tracker When wiring in the device, your two main wires will be the red (positive) and black (negative). Those will provide power, and a ground respectively. Connecting the remaining orange wire is an optional step that can be wired… Continue Reading

Mobile 200/200i — Getting Started Instructions

Charging Your Device Charge the tracker with the provided USB cable or magnet charger. The tracker will glow solid red while charging and blink red when fully charged. You must turn on the tracker after charging it. Hold down the clear power button for 2 seconds until the green and blue lights flash. That indicates that the… Continue Reading

Micro 299 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Charging Your Device Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging… Continue Reading

Wired 425 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Powering Your Device The Wired 425 will receive its power directly from the vehicle using the wiring kit included. Once wired in and the vehicle is powered on, the device would start to receive the current and begin to track. Note that… Continue Reading

Wired 421 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Powering Your Device The Wired 421 will receive its power directly from the vehicle, using the wiring kit included. Once wired in and the vehicle is powered on, the device would start to receive the current and begin to track. Note that… Continue Reading

Putting the Qbit into “Stealth Mode”

The Qbit can be put into a stealth mode to allow you to listen-in to audio on the other side of the device, without the device flashing or making any noise. The video below demonstrates this process: First, you will first open the app and click the view button on your Qbit to show the… Continue Reading

Live Audio Setup (required)

In order to use the live audio feature, you must first set your cellphone number as the SOS number. An SOS number is an authorized phone number that can call the tracker. We have this in place so that spam callers, telemarketers, etc. cannot call the device. You will want to use any cellphone numbers… Continue Reading

How do I configure my tracker’s alerts?

To configure alerts in your mobile app, select Alerts at the bottom of the map screen. Alerts will be beside Map, Info, and Commands. Under Alerts, you will see a list displaying all the recent alerts your tracker has sent. Select the three dots in the top right-hand corner of the app to go to… Continue Reading

Asset Tracker 4 – Getting Started Instructions

Turning your tracker on Charge the tracker with the provided USB cable plugged into the wall charger. The power button is located underneath the battery power display.  Press and hold the button to turn tracker on. To turn off, press and hold the button for 3 seconds. To confirm that the tracker on, quickly press… Continue Reading

How do I view past stops made by my tracker?

In the mobile app, when viewing the tracking map for your tracker, locate the Flag icon on the map. Select the Flag icon and use the left/right arrows to cycle through all stops for the selected time range. If there are no stops in that time range (1-day range by default), the map focuses on… Continue Reading

Auto 325 – Getting Started Instructions

The Auto-325 is one of the most low-maintenance trackers available. Installation Your tracker is shipped ready-to-install into your car’s OBD2 port. This is typically in the driver area of the car, often under the steering wheel. After you plug your tracker into your car’s OBD2 port, allow a few minutes to find a signal to… Continue Reading

How do I view past tracking data?

In your mobile app, when looking at your tracking map for a specific tracker on your account, you can check past location history by selecting the clock icon on your tracking map. The clock icon brings up the date range at the bottom of the map. Select the date to change the range from today… Continue Reading

Wired 300 – Getting Started Instructions

Getting your tracker setup and running, with speed and simplicity in mind. Powering Your Device The Wired 300 will receive its power directly from the vehicle, using the wiring kit included. Once wired in and the vehicle is powered on, the device would start to receive the current and begin to track. Note that the… Continue Reading

Mobile 360 – Getting Started Instructions

Getting your tracker set up and running, with speed and simplicity in mind. Charging Your Device Charge the tracker with the provided USB cable. The tracker will glow solid red while charging and blink red when fully charged. To turn on the tracker, press and hold the button found to the right of the charging… Continue Reading

Qbit – Using Live Audio

The Qbit has two audio modes: silently listen in and two-way calling. Silently listen in Set your cell phone number as the SOS number Upon receiving your Qbit, set your cell phone number as the authorized SOS number. You only need to do this once. Commands tab of the mobile app Select New Then Set… Continue Reading

Mobile 200 – Setting Your SOS Number

Setting the SOS number on a device is the process of assigning a phone number – usually a personal mobile phone – to a device so the live audio feature can be used. Once the SOS number is set on a device, you can call the device using the phone number found in the Info… Continue Reading

How do I cancel my subscription?

Canceling Monthly and Prepaid Subscriptions Log in to your account on the My-Account page. Once you are logged in, click on Subscriptions. On the next page all subscriptions are listed if there are multiple. Select view on the subscription you want to cancel. Select cancel on the next screen. Pending Cancellation Status If you cancel… Continue Reading

Can I combine multiple tracking bills into one?

If you purchased multiple trackers at different dates, each tracker will have a different subscription renewal date. We are able to adjust your account so that all of your trackers are billed on the same date. We are unable to combine multiple charges together though. For example, if you have two trackers billed at $24.95… Continue Reading

How do I download an invoice for my orders?

To download an invoice for any of your orders, including the orders associated with your subscription, you would go to your Account Orders Page. Once on the Orders page, you will find all of your historical orders listed under your account. You can select VIEW to view a specific order’s details, or you can select… Continue Reading

How do I change my username?

When you sign up for an account with Logistimatics, either by purchasing a tracker or a subscription from the Logistimatics website, you will select a username that will be associated with your account. You cannot change the username for an account once the account is created. You can change the Display Name by going to https://logistimatics.com/my-account/edit-account/. … Continue Reading

How do I update my payment method?

You can update the payment method(s) for your account and subscription(s) by going to the Payment Methods section found under your My-Account page. You can keep multiple cards on file for your payment methods as options or backups. You can also connect a Paypal account as a payment method. If you only have one card… Continue Reading

How do I change my account details?

To change account information you would go to Account Details, under My Account. Once on the Account Details page, you can change the Name on the account, your account Display Name(display name will show on reviews and other parts of the site), as well as your account Email/Password.

Can I change my subscription billing date?

You cannot change your tracker’s subscription billing date once it is activated. Your tracker’s subscription billing date is set on the day you activate your device. The subscription will then charge the card you paid with every 30 days until you cancel the subscription. You can change the payment method at any point in your… Continue Reading

How can I export my tracking data?

Begin by logging in to our tracking webapp, https://gps.logistimatics.com, and going to the Reports tab. Once there, you can select a specific tracker and date range to pull a report for. This report will take a snapshot of all the trackers locations and alerts for that time range. It also gives you the option of… Continue Reading

How do I know if my Qbit is charging or turned on?

When your Qbit is charging, it will display a solid red light.  When it is 100% charged, the red light will flash. To check if your Qbit is turned on, press the button once quickly.  It will flash a solid color (either red or green) a few times. To turn your Qbit on, press and… Continue Reading

How long will the Qbit battery last?

The short answer: 1-3 days, but it depends on how the tracker is used. Basically the Qbit is a technological miracle.  The Qbit is what you get if the world’s smallest cell phone and tiniest GPS tracker had a baby.  The 450 mAh battery is pretty small, so here are some tips on how to… Continue Reading

When I call my tracker, it rings and hangs up. Why?

If your tracker rings once or twice and immediately hangs up, the cause is most likely that you have not set the SOS number. The tracker will hang up if it does not recognize the phone number that is calling it. This video explains how to set your SOS number. When you set the SOS… Continue Reading

What do the colored dots on the map mean?

Black or white dots – locations where the tracker was traveling faster than 1 mph (black or white dots depending on Map/Satellite view) Yellow dots – locations where he tracker was slowing down Red dots – locations where the tracker was traveling slower than 1 mph Big blue circles – locations where the tracker couldn’t… Continue Reading

How do I download the mobile app?

You can download the iOS or Android mobile app from the iOS App Store or Google Play Store by searching for “Logistimatics”.  For Android Devices, this is the direct link: Google Play Store For iOS devices, this is the direct link: App Store You can also track from the web at gps.logistimatics.com

Why isn’t my tracker charging?

Your tracker may be charging, but has turned itself off in order to charge faster and therefore isn’t updating its battery % in the app. To use your tracker and see the updated battery level in the app, you will need to turn your tracker back on. For the Mobile 200, the button on the… Continue Reading

I ran out of audio minutes. How can I add more?

You can purchase additional hours of audio here. Hours of audio purchased this way do not expire and are shared among all trackers on your account. Once purchased, audio time will be available for use immediately. If you’re having problems with live audio, please see our live audio FAQ.

How can I improve the audio quality of my tracker?

Our trackers with live audio have a small microphone hole usually on the front face or side of the tracker. This hole needs to be pointed in the direction of the person speaking. If you can place it out in the open, do so. In our experience, the best hidden location inside a car is… Continue Reading

My subscription is cancelled. How can I reactivate?

Log into your Logistimatics account: https://logistimatics.com/my-account/ Look under the section “Inactive trackers”. Find the tracker you want to reactivate and choose which subscription option you are want, and select “Activate”. Select “Proceed to checkout” on the next page (make sure to double check that you do not have anything extra in your cart upon checkout!)…. Continue Reading

Monthly Service Options

All of our trackers require a subscription. This amount includes all the cellular data and SMS fees for the tracker and also pays for the servers needed to store and process tracker data. If you have just purchased a tracker, you can activate it at https://logistimatics.com/activate/ Base service pricing Most of our trackers are capable… Continue Reading

How do I change ownership of tracker?

In order to change the ownership of a tracker, between one existing Logistimatics account to another existing tracking account, Customer Support will need consent from both parties. The current account owner must first relinquish ownership by sending an email to [email protected] with the following information: **Email must come from the original owner’s account email Tracker… Continue Reading